Delivery
How long will my delivery take?
Most of the products will show an estimated lead time, such as 2-3 working days, products are ordered on-demand from our brand partners.
International deliveries may take longer, please reach out to us for details.
Our customer service team is happy to check any products specifically; please open a Live Chat with us or send us an email.
Estimated delivery charges are calculated and displayed at the checkout.
Any specific, or exceptional, delivery requirements should be agreed with us at the time of purchase and confirmed by email.
International Deliveries
Please note that the receiver / customer will be responsible for settling any custom clearance fees incurred for goods purchased in the UK and delivered to an address outside the UK.
If you fail to take delivery of the Goods or if you fail to give us adequate delivery instructions on the date agreed for delivery, then we reserve the right to charge you the subsequent delivery charges.
We recommend that you not confirm the start date for installation with your installer until you have received and checked your delivery. If you do not check if your delivery is correct before installation starts, Tapron Ltd will not accept liability for any additional costs that you incur while any product issues are resolved.
Risk of damage to or loss of the Goods shall pass to you when we deliver to your agreed delivery address.
Deliveries are usually made within 2 to 5 working days from the date when received the confirmation. The date of delivery specified is an estimate only. Time for delivery shall not be the essence of the contract, and while every reasonable effort will be made to comply with such dates, compliance is not guaranteed. The Buyer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery date stated.
How much does delivery cost?
Shipping charges are calculated and displayed at checkout based on the delivery address.
International Deliveries
Shipping costs are also calculated at checkout depending on the destination. The receiver is responsible for paying any duties and taxes applicable to the order and the country of delivery. We do not charge or cover these fees.
Please note that returning orders shipped from outside the UK may be subject to taxes and duties when re-entering the UK. Any such charges are the buyer’s responsibility and will be deducted from the final amount before the refund.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Large item deliveries
Please note that the driver will not be able to take the items to your property. Please notify us of any transit damage within 48 hours of receipt. This does not affect your statutory rights about manufacturing defects and faults.
Returns
Should you decide that you no longer want an item, you have 30 days from the delivery date to return it for a refund. We must receive the item back no later than 30 days from the delivery date. You will be responsible for the return of the products and all costs associated with this.
Once you have arranged your own method of transport back to us, please inform us the name of the carrier used and the parcel tracking number. We recommend selecting an appropriate courier and insuring the items.
All returned goods must be returned in its original packaging and in a re-sellable condition. We will not accept or refund any items that are damaged whilst in your possession or in transit back to us.
You will be responsible for the return of the products and all costs associated with this. Please note that returning orders shipped from outside the UK may be subject to taxes and duties when re-entering the UK. Any such charges are the buyer’s responsibility and will be deducted from the final amount before the refund.
Please note that there are a few items we are unable to take back, including some special taps and showers, shower trays, toilet seats that have been opened.