Delivery

Free Standard Delivery over £499

DELIVERY OF HEAVY ITEMS
Heavy items are normally sent on a pallet, the pallet will be delivered to outside your property, you will need to remove the items from the pallet and transport them into your property.   

Your address will need to be beside a hard road and accessible to a large lorry.  If your address is not beside a hard road or not accessible to a large lorry, please email us to place your order. We may be able to make other arrangements for which there may be a surcharge.
The driver will need help to unload large or heavy items – we recommend at least three able people are on hand to help unload the cast iron and baths.
DELIVERY CHARGES
Orders over £499 are delivered free of charge to Mainland England.
Delivery charges depend on whether the items ordered are classified as category 1 or category 2:
A. Category 1, items that we send by courier (e.g. taps, lights, accessories & toilet seats) Charge £4.99
B. Category 2, items that we send on a pallet (fragile, heavy or bulky items e.g. baths) Charge £45.00

These charges are the delivery charges to all the mainland UK postcode areas except those listed below:-
£55 Surcharge:
EH, DG, G, PH, FK, KY, KA, TD, ML, PA.
Any order from these postcode areas will have a surcharge of £55 added to the basic £4.99 or £45 charge above.
e.g. A delivery to postcode area KY of standard only items will cost £4.99 + £55
A delivery to postcode area PH of standard & heavy items will cost £45 + £55

£95 Surcharge:
AB, DD, IV.
Any order from these postcode areas will have a surcharge of £95 added to the basic £4.99 or £45 charge above.
e.g. A delivery to postcode area AB of heavy items only will cost £95 + £30

The website cannot accept orders from postcode areas BT, GY, HS, IM, JE, KW, ZE or from other countries.

If you are in one of these areas, please email us to obtain a delivery price, and to place your order.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.