Terms & Conditions

Terms & conditions

 

  1. DEFINITIONS
  2. PRICE
  3. DATE FOR PAYMENT
  4. DELIVERY
  5. LOSS OR DAMAGE TO GOODS ON DELIVERY
  6. FAULTY GOODS
  7. 7. WATER PRESSURE
  8. CANCELLATION RIGHTS
  9. WARRANTY AND LIABILITY
  10. GENERAL
  11. PRICE GUARANTEE
  12. PRODUCT GUARANTEE
  13. TRADE
  14. SOCIAL MEDIA COMMUNITY GUIDELINES

 

  1. DEFINITIONS

1.1   In these conditions:
‘Condition’ means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us;
‘Contract’ means any contract for Goods made between you and the Company;
‘Goods’ means the packaged products which we shall supply in accordance with these Conditions; 
‘We’ means Tapron which is the trading name of Tapron Limited.
‘You’ means the customer seeking to purchase the Goods from us.
All images, descriptions, specifications on our site are intended to give an approximate description of the goods. We aim to provide product descriptions that are correct, but we strongly advise you to seek technical advice from your qualify installer prior to commencing installation. We will not pay compensation for installation costs that have been incurred due to errors in description of goods listed upon this site. Any description given or applied to the Goods is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt , the Buyer hereby affirms that it does not in any way rely on any description when entering into the contract.

  1. PRICE

The price of the Goods shall be the price given on the date you place your order. The price of the Goods will include VAT (where applicable) at the prevailing rate. Delivery charges may be applicable to your order. We are entitled to make adjustments to the price to make adjustments to the price to take account of any increase in our supplier’s prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the Goods is wrong.

 

  1. DATE FOR PAYMENT

You shall pay for the Goods at the time of ordering, unless a trade account has been granted.

 

4.DELIVERY


4.1 Estimated delivery charges are listed on each product page and the basket.
4.2 Any specific, or exceptional, delivery requirements should be agreed with us  at the time of purchase and confirmed by email.
4.3 Delivery charges for orders outside mainland Britain, in the Highlands of Scotland, Northern Ireland, Islands, some remote areas of the country and international deliveries will incur a surcharge.
4.4 If you fail to take delivery of the Goods or if you fail to give us adequate delivery instructions on the date agreed for delivery, then we reserve the right to charge you the subsequent delivery charges.
4.5 We recommend that you do not confirm the start date with your installer until you have received and checked your delivery. If you do not check your delivery is correct before Installation starts Tapron Ltd will not accept liability for any additional costs that you incur while any product Issues are resolved.  
4.6 Risk of damage to, or loss of the Goods shall pass to you at the time we deliver to your agreed delivery address.
4.7 Deliveries are usually made within 3 to 5 working days from the date when received the confirmation. The date of delivery specified by the Seller is an estimate only. Time for delivery shall not be the essence of the contract and while every reasonable effort will be made to comply with such dates compliance is not guaranteed and the Buyer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery date stated.

Free delivery on orders over £499*- UK mainland only - orders big or small are shipped for free if you spend £499 or more.

If the order does not qualify for free delivery, charges depend on whether the items are classified as category 1 or category 2 apply:

- Category 1, items that we send by courier (e.g. taps, accessories & toilet sets)charges £6.50

  • Category 2, items that we send on a pallet (fragile, heavy or bulky items e.g. baths) Charge

£45.00

These charges are the delivery charges to all the mainland UK postcode areas except those listed below:
£55 Surcharge:

  • EH, DG, G, PH, FK, KY, KA, TD, ML, PA.

Any order from these postcode areas will have a surcharge of £55 added to the basic £6.50 or £45 charge above.

e.g. A delivery to postcode area KY of standard only items will cost £6.50 + £55
A delivery to postcode area PH of standard & heavy items will cost £45 + £55

£95 Surcharge:

  • AB, DD, IV.

Any order from these postcode areas will have a surcharge of £95 added to the basic £6.50 or £45 charge above.
e.g. A delivery to postcode area AB of heavy items only will cost £95 + £30

Your delivery charge will be calculated by the total amount within your basket. Outside UK: prices available upon request.

 

  1. LOSS OR DAMAGE TO GOODS ON DELIVERY

5.1 Please carefully inspect your items either during delivery, or shortly thereafter, please check that the number of items delivered matches the number advised on the delivery note, so that your delivery can be recorded accurately. We recommend You complete a full check of all items, please open each box and check that everything is as ordered and appears in good condition. All visual damage must be reported to us by email within 2 working days of delivery. Failure to do so will mean we will be unable to process a refund or replacement.

We recommend taking photos of the damage if possible. We offer replacement for items incorrectly supplied or damaged in transit during our delivery. Please notify us within 2 working days of delivery and we will arrange to put things right as fast as we can.

This policy does not apply to items that have a manufacturing defect or non-visual fault.

Products that develop a fault are covered under the manufacturer’s/supplier’s warranty and subject to the terms and conditions of that warranty. Please retain your proof of purchase and any warranty documentation, if supplied, in case you need to claim under warranty at a later date.

5.2   All damaged Goods, wherever possible, should be returned in their original packaging.

 

  1. FAULTY GOODS

If you believe that you have a defective product, please contact us by emailing us sales@tapron.co.uk.
We may be able to resolve a problem by offering technical advice or by sending replacement parts. We recommend that you do not uninstall or replace an item prior to speaking with our team. We may also instruct the manufacture’s technical or aftersales team to contact you directly.
Due to the technical nature of the products we sell, and factors such as water pressure and the requirement for professional installation, it may not be immediately evident whether the product is faulty or if the problem lies with the installation or the domestic environment. We reserve our right to collect and arrange for the item to be tested to ascertain the cause of a supposed fault. This process may take up to 28 days, although we will always aim to act as quickly as possible. If required, we will be happy to provide a non-chargeable replacement prior on the condition that the item has been reported as faulty. However, please be aware that if the item is subsequently found not to be faulty, any costs incurred in collecting the item may become chargeable, as will the cost of any previously non-chargeable replacement items have provided.

All products should be installed by a qualified professional. We do not recommend attempting the installation of bathroom and kitchen items without holding the current, relevant qualifications due to the inherent technical nature of the products. It should be noted that installation by an unqualified individual may invalidate manufacturer warranties. Neither Tapron nor the manufacturer can be held responsible for any costs incurred as a result of installation by un-qualified individuals.

  1. 7. WATER PRESSURE

The nature of the products sold by Tapron (bathroom and kitchen taps, showers etc) are subject to various water pressure recommendations (amongst other recommendations) by the manufacturers. Where possible, these are stated on our website. It is your responsibility to ensure that the products you have ordered are suitable. We strongly recommend that you seek professional advice before installation, as we will not take back products after they have been installed. 

 

  1. CANCELLATION RIGHTS

8.1 You will be entitled to cancel the Contract with us in the following circumstances:
8.1.1 Where goods have not been installed and you are unhappy with the Goods, for whatever
reason, and notify us before the expiry of 14 days from the day after the day on which the Goods were received.
8.1.2 Where Goods supplied are faulty or not in accordance with the specifications of your order.

8.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 28 calendar days.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using the goods or damaging the packaging unnecessarily prior to cancellation)
Alternatively, you can email Us and we can arrange the return for you.

8.3 This right of cancellation does not apply to special orders where goods are specifically made to your specification or personalised at your request.

8.4 You are obliged to take care of any products that you intend to return to us. We ask you to ensure that returned items are complete, unused, with unbroken seal in the original packaging. Please ensure that they are packed appropriately for courier collection.

8.5 We cannot refund for Goods that have been damaged while in your possession.

8.6 Small, non-fragile items can be collected via FedEx. Our team can select a specific day that suits you or collect from an alternative address. The charge for this is £10.99.

8.7 Large, fragile items can be collected via a specialist fragile carrier to ensure they arrive back safely. The charge for this is £35.99 for the collection of a single box, or £45.99 for the collection of multiple boxes.

If there was a surcharge on your original order due to additional transport costs, we’ll apply a similar charge to your collection. Our team will be happy to let you know how much this will be, and generally it applies to areas of Northern Scotland, Channel Islands, Scottish Islands and other harder-to-reach areas of the UK.

We are unable to collect international orders.

If you are exchanging your item, you will also be required to pay the delivery cost of your new item.

  1. WARRANTY AND LIABILITY

9.1 Proof of purchase is required before any warranty claim can be assessed.
9.2 We warrant to you that all goods will be of satisfactory quality and fit for their normally intended domestic purpose. All Tapron products carry a minimum 12-month warranty. Any guarantees that exceed 12 months are provided by the manufacturer, and not by Tapron, and any problems that occur outside of this 12-month period should be taken up directly with the manufacturer. We will, at our discretion, help you get in touch with the manufacturer by passing on details. 

Our liability for losses you suffer as a result of us breaching this agreement is limited to the purchase price of the Product and any losses which are a foreseeable consequence of us breaching the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. This does not limit in any way our liability for death or personal injury. We are not responsible for the following losses where they are suffered by you in relation to a business:
a.) Indirect or consequential loss, including but not limited to any loss resulting from the cost of plumbers, contractors, or anyone else involved in the installation of the products.
b.) loss of business, revenue, profits, contracts, anticipated savings, data, management or office time.

All products should be installed by a qualified professional. We do not recommend attempting the installation of bathroom and kitchen items without holding the current, relevant qualifications due to the inherent technical nature of the products. It should be noted that installation by an unqualified individual may invalidate manufacturer warranties. Neither Tapron nor the manufacturer can be held responsible for any costs incurred as a result of installation by unqualified individuals.
9.3 The length of the guarantee depends on the product.
9.4 If you are not entirely satisfied with your purchase please contact us. We will try to resolve any issues that you have as quickly as possible.

  1. GENERAL

10.1 We shall have no liability whatsoever for any failure to perform, or for a delay in the performance of any of our obligations under the Contract arising wholly or in part by reason for any factor beyond our direct control.
10.2 In placing an order with us, you warrant that you are a resident of the United Kingdom and that you have the necessary permission and authority to enter into this Contract. 
10.3 Where any competent authority deems any Condition to be invalid or unenforceable in whole or in part, then the offending part shall be removed and the validity of the remainder of the Condition shall not be affected.
10.4 These Conditions do not purport to confer a benefit on any third party by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
10.5 The Contract and these Conditions shall be governed by the laws of England, and you agree to submit to the non-exclusive jurisdiction of the English courts.
10.6 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the other party and delivered to the address provided at the time the order is confirmed or any subsequent or alternative address which one party may notify to the other from time to time.
10.7 The terms and conditions do not affect your statutory rights.

  1. PRICE GUARANTEE

If you find a better price from a competitor in the next 14 days, we'll refund the difference.

- We will match the third-party price and also deduct a percentage of the difference (the amount of deduction is at our discretion).

- All we ask is that you apply before your purchase or within 14 days of purchase from us. Where applicable a Tapron Ltd proof of purchase (receipt) is required.

- Your claim must be supported by a written quotation for the relevant product from the competing retailer.

- Tapron Ltd will only beat prices from competing high street retailers. All prices from online retailers are excluded.

- Prices will only be beaten once for each eligible item purchased from us.

- The product(s) must be comparable in all material aspects including style, quality, materials and structure. We reserve the right to refuse to beat the price of items not deemed to be equivalent at our sole discretion.

- The comparison will be made against the actual Tapron Ltd price including any discounts or offers applicable at the time the application is made.

- The price guarantee excludes delivery.

- Tapron Ltd reserve the right to withdraw or amend the Tapron Ltd price guarantee at any time without notice.

  1. PRODUCT GUARANTEES

Tapron Ltd reserves the right to change the guarantee periods or amend the list of exclusions without notification however, all guarantee periods published at the time of full payment, will be honoured upon proof of purchase date.

Product Range:

Product Category / Type

Guarantee period (years)

Exclusions from Lifetime Product

Exclusion Guarantee (years)

Ceramic & porcelain sanitaryware

10

Cistern fittings

1

 

 

Seats

1

 

 

Clearance

1

Furniture

5

Clearance

 1

Shower systems and fittings

15

Hoses

1

 

 

Clearance

1

Taps

 

15

Cartridges and flexi hoses

Other finishes excluding chrome

1

 

1

 

 

Clearance

1

Mirrors

5

Clearance

1

Illuminated mirrors & cabinets

5

Clearance

 1

Mirrored cabinets

5

Clearance

1

Waste kits

1

Clearance

Spare parts

1

 

How to Claim: 
In the unlikely event that you encounter a problem with a Tapron Ltd product you should contact us at sales@tapron.co.uk. We will be able to advise whether it is due to faulty product or faulty installation. If the problem is due to a manufacturing fault, we will, at our discretion, help you get in touch with the manufacturer by acting on your behalf, or passing on details. 

Our Guarantee:
We will replace at our discretion, in part or whole, a product which is defective in operation or materials. If the exact model is no longer available, we will endeavour to provide the nearest equivalent from our then current range. To be covered by the guarantee, all products should be installed in accordance with the instructions provided and be for domestic use only. Products must be purchased and installed in the UK only. This product guarantee applies to the original purchaser or end user and the original installation address only, is non-transferable and takes effect from the date of purchase. The guarantee does not cover damage during fitting, accidental or malicious damage, improper use or negligence, discolouration due to prolonged exposure to sunlight or UV light, general wear and tear (for example hingers, cartridges & shower hoses are items that do need to be replaced periodically), damage due to poor installation or servicing or consequential loss. Shower hoses, taps, shower cartridges and furniture hinges are guaranteed for one year. Care should be taken in hard water areas to ensure that cartridges are regularly cleaned. We require original proof of purchase to be provided for us to be able to consider any claim, so please keep your invoice and/or receipt.

Tapron Ltd reserves the right to alter the details of, or wholly withdraw elements of these guarantees entirely at their discretion. Existing commitments will be honoured up to the date the change is made and in accordance with the terms as set out here. 

Our Guarantee is in addition to your statutory rights and does not affect your statutory rights.

  1. TRADE 

For trade terms and conditions please contact us by clicking here.

  1. SOCIAL MEDIA COMMUNITY GUIDELINES

Our Social Media pages are a place for our followers and customers to share experiences, tips, photos, videos and ideas in a safe and public forum. Posts by followers don’t necessarily reflect the views of Tapron Ltd. We cannot be held responsible for any content found here. If you spot something you find offensive, please email sales@tapron.co.uk and we’ll respond within 48 hours.

 We ask that everyone is respectful to each other and respects other people’s opinions - even if you don’t agree with them.
Our engagement policy for posts reporting an issue with our service or product is to request more details such as contact details or order details via a private message or by emailing sales@tapron.co.uk. If you repeatedly post about the same issue, without providing the requested details in order for us to investigate your alleged grievance, we will highlight this publicly and then be forced to block and/or report you to our Facebook/Twitter Account team.

We will remove posts at our discretion but specifically, posts which we feel fall into the following categories will be removed:
- Abuse, harassment or bullying
- Offensive, defamatory, violent or obscene language
- Language that targets ethnicity, nationality, race, gender, sexuality, age, disability, illness or conditions and political or religious beliefs
- Any content which in our opinion could be fraudulent, deceptive, misleading, unlawful or defamatory
- Trolling or deliberate disruption of discussion
- Violations of intellectual property rights
- Spamming – repeatedly asking the same question or making the same comments
- Inappropriately interrupting the conversation with irrelevant commentary
- Disruptive protest commentary from individuals, groups or other single-issue lobby organisations – our Facebook Page is a place for our customers to talk about us and our service

Anyone who repeatedly posts such comments will be blocked and reported to our Facebook/Twitter Account team. 
By posting on our pages you grant permission to Tapron Ltd to use any comments, images, videos or other information submitted on these pages in marketing and advertising materials, including on our website.